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Help and questions
The questions customers ask most. Anything else: contact us.
How do I order?
Add the products to your cart, open your cart in My account and press Checkout. Choose pick up or delivery, then how you pay. The order then appears under Orders in My account with its status.
How much does delivery cost?
Delivery to your house is a flat USD 100, whatever the order holds. Picking up at one of our points in Syria is free.
Where can I pick up my order in Syria?
Darlux (Al-Fahhameh Street, Damascus). You choose the point at checkout.
How do I pay?
You pay in cash, on delivery or when you pick up. Card, Apple Pay, Google Pay, and ShamCash are coming; they show greyed in the checkout until then.
What does Pre-order mean?
When a product's button reads Pre-order instead of Add to cart, we order that machine for you. You order and pay the same way, and we tell you when it will arrive before we deliver it.
Can I cancel my order?
Yes, in My account → Orders, while the order is still Received or Confirmed and we have not started preparing it. After that, message us on WhatsApp.
Can I return something?
Yes, under the conditions on our Returns page. Message us on WhatsApp with your order number to start a return.
Is there a warranty?
Every machine carries its maker's warranty. The period is stated on the product page wherever the maker publishes it.
Where do the specifications come from?
From each maker's own datasheet. The datasheet and the manual are linked on the product page wherever the maker publishes them.
Which countries do you sell to?
We take orders in the United Arab Emirates, Saudi Arabia, and Syria. Coming soon: Sudan, Iraq, Lebanon, and Yemen. You shop in one market at a time; you change it in My account.
How do I reach you?
WhatsApp +971 4 255 0887, email sale@ags.ac. Our office is at Office No. 9, Nayef, Deira, Dubai, United Arab Emirates.
Can I sell my products on cliky?
Yes. Distributors and shops can send a request from the Become a seller page.