Warranty

The maker's warranty

Every machine we sell carries its maker's warranty. Its length is stated on the product page, in the specifications, wherever the maker publishes it; the maker's own warranty terms decide what it covers.

Keep these

• Your order number (it is in My account → Orders).
• The serial number on the machine.
• Photos of the installation and of the fault, or the error shown on the screen.

Making a claim

Message us on WhatsApp +971 4 255 0887 or write to sale@ags.ac with the above. We raise the claim with the maker for you and tell you what happens next — a repair, a replacement part, or a replacement machine, as the maker decides.

What a warranty does not cover

Makers usually exclude damage from installation that does not follow the manual, from misuse, from water, fire or lightning, and from connecting equipment outside the machine's stated limits. The maker's terms are the final word.

Wrong or damaged on arrival

That is not a warranty matter — see Returns.