Returns and refunds

Cancelling before we prepare it

You can cancel an order yourself in My account → Orders while its status is Received or Confirmed — before we start preparing it. Once it is Preparing, message us on WhatsApp and we will tell you what can still be done.

Changed your mind

You can return a product within 7 days of delivery if it is unused and in its original, sealed packaging.

The return transport is paid by you, unless the product arrived damaged, faulty or not what you ordered.

Damaged or wrong on arrival

Please check your order when you receive it. If a product is damaged or is not what you ordered, tell us on WhatsApp within 48 hours, with photos and your order number, and we will replace it or refund it.

What cannot be returned

For safety and hygiene, we cannot take back batteries whose seal was opened, cables cut to length, machines that were installed, or products ordered specially for you on pre-order — unless they are faulty.

How to return

Message us on WhatsApp +971 4 255 0887 or write to sale@ags.ac with your order number and what you want to return. We will tell you where to bring it or arrange its collection.

Refunds

Once we receive and check the returned product, we refund you within 14 days — in cash at the pick-up point, or by bank transfer. The delivery fee is refunded when the return is our mistake.

A fault after use

A machine that fails after it was installed and used is covered by its maker's warranty: see Warranty.

Nothing on this page limits the rights you have under the consumer protection law of the country you live in.